Privacy Policy
At New Hampshire Housing Finance Authority we acknowledge the privacy expectations of our customers and are committed to protecting the confidentiality of your personal information. How we collect, retain and use customer information in the conduct of our business is regulated by law. Our personal information handling practices are described in this Consumer Privacy Policy.
Personal Information We Collect
We collect nonpublic personal information about you from the following sources:
- Information we receive from you on applications and other forms
- Information about your transactions with us or others
- Information we receive from consumer reporting agencies
The collection of this information, often necessary to properly evaluate, maintain and service your account, may occur at various times while you have an account relationship with us.
How We Protect Your Information
Keeping your financial information secure is one of our most important responsibilities. We value your trust and handle your information with care. Our employees access information about you when needed to maintain your accounts or otherwise meet your needs. We may also access information about you when considering a request from you for additional services or when exercising our rights under the law or any agreement with you.
We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information. Our employees are trained to understand and comply with these information principles.
What Personal Information We Disclose
We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted by law or as otherwise described in this disclosure.
To assist us in offering you services we may occasionally share nonpublic personal information with companies that provide services to us, such as data processing companies, title companies, mortgage insurance companies and loan servicing companies. These companies act on our behalf and are obligated to keep the information that we provide to them confidential.
In addition, we share information we receive from you on applications or other forms such as your name and address with companies who may then contact you from time to time to offer products or services which we believe may be of interest to you. If you prefer that we do not disclose nonpublic personal information about you to nonaffiliated third parties (other than disclosures permitted by law) or you do not wish to be contacted concerning products or services by unaffiliated companies, you may direct us not to make those disclosures by contacting our loan servicing staff at 1-800-640-7239 or (603) 472-8623.
Our Former Customers
Once you are no longer a customer, our Consumer Privacy Policy will continue to apply to you.
