Existing Borrowers FAQs
Have questions? We have answers. See our most frequently asked questions and responses below!
This guide is for new homeowners and will help you navigate the next steps in your homeownership journey as a New Hampshire Housing customer.
Your mortgage loan is with New Hampshire Housing.
In an effort to provide you with better customer service, New Hampshire Housing hired Dovenmuehle Mortgage Inc. to service many of our loans. If you have questions about your mortgage loan with New Hampshire Housing, you should contact customer service at 1-888-781-8634.
Yes, you can! You can also access your account information online 24 hours a day, seven days a week.
Pay your mortgage bill or access information about your account online.
New Hampshire Housing does provide refinancing options. Our refinance programs are good for people who have limited equity in their property or are looking for a low- or no-mortgage insurance option.
To see if you would qualify for one of our refinancing programs, contact a New Hampshire Housing Participating Lender.
To obtain a payoff statement (a statement that shows the amount you owe on your mortgage loan), contact our customer service department at 1-888-781-8634.
Your regular mortgage payment* should be sent to:
New Hampshire Housing Finance Authority
PO Box 371306
Pittsburgh, PA 15250-7306
*Remember this address is to be used for mortgage payments only.
Mail it to:
New Hampshire Housing Finance AuthorityPO Box 961292
Fort Worth, TX 76161-0292
Mail it to:
New Hampshire Housing Finance Authority
c/o Dovenmuehle Mortgage, Inc.
Attn: Tax Department
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945
New Hampshire Housing has hired a service provider to manage your account. If you have questions about your mortgage loan with New Hampshire Housing, you may contact the customer service department at 1-888-781-8634. You may also access loan information online through the service provider's website.
If you are having problems making your mortgage payments, you need to contact the New Hampshire Housing customer service department as soon as possible. The phone number is 1-888-781-8634.
Your first step to homeownership is homebuyer and education counseling from a qualified nonprofit homeownership advisor.
Purchasing a home is a long-term investment that, if managed properly, can provide years of enjoyment, safety, and memories.
Once you have educated yourself, contact a New Hampshire Housing Participating Lender to see how much home you qualify to purchase.
Our programs are offered through a network of local Participating Lenders. If you are ready to move forward and purchase a home, contact a Participating Lender today.
Credit is a major factor when determining if you qualify for a home. If you are concerned about your readiness to purchase a home because of credit concerns, income concerns or a lack of a downpayment, either attend a homebuyer education workshop or contact a homeownership advisor for help.